Archive of posts tagged customer service

Lightspeed internet: making the switch to Frontier Fiber

I’ve been a RoadRunner/Brighthouse/Spectrum cable internet customer since I moved to Florida back in 2001. In 2004, I commented about Verizon FIOS possibly coming into my area but in 2013 I was still waiting. Thirteen years later, Frontier finally laid fiber in my neighborhood late last year and started offering internet service starting at $30/mo for 500Mbps. My Spectrum …

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A week without remote access … (the blog is back!)

In case you hadn’t noticed (and if not, why not? 😉 ), windracer.net was down for the past week. This was because my cable modem decided to lock up just hours after I left town for Christmas in north Florida with family. I called Spectrum (formerly Brighthouse Networks) from my in-laws’ house hoping they could …

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Labor Day Weekend 2014 – Back to Universal

It’s Labor Day weekend which means it’s time for our annual mini family vacation over in Orlando. We haven’t been to Universal Studios in a few years so we’re looking forward to seeing all the new stuff (Diagon Alley, Minion Mayhem, Transformers, etc.). The weather might interfere with our plans, however, as there’s an 80% …

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Our first FastPass+ Experience at Disney

Being Disney annual passholders in 2013, we waited anxiously all year for our chance to test the new Magic Bands. Despite multiple trips and stays at various resorts over the year, we never were “chosen” to participate in the test. This weekend, however, we did get to try out a (somewhat limited) version of the …

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We won’t be staying at Holiday Villas anymore!

Yesterday evening, before leaving for LEGOLAND Florida, we  made “hotel” reservations at Holiday Villas in Kissimmee, a place we’ve stayed at before when travelling with a large group to the Orlando area. We got a 4-bedroom/3-bathroom villa for the 8 of us for a very good price. We got a confirmation e-mail and our credit card was charged …

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