Hey, just so you know ... this post is now about 15 years and 10 months old. Please keep that in mind as it very well may contain broken links and/or outdated information.

… you really should know the product!

I just got cold-called at work by a gentleman with an Indian accent:

“Sir, I am calling on behalf of SAP because you are qualified to receive a free white paper about SAP and how …”

Since my primary focus is PeopleSoft system administration and development I am always getting calls like this, so that’s not unexpected. What prompted me to interrupt the guy earlier than I usually would was that he was pronouncing SAP (the company’s name) as the word “sap!” For those not in the industry, it’s pronounced S-A-P. You wouldn’t pronounce IBM as “eyebum” would you?

I’m sure SAP would be thrilled to know that their off-shored telemarketing firm is mispronouncing their name. 😮