I manage a lot of AT&T mobile phones at work, mainly Treos (plus a few Centros) and Windows Mobile devices like the Tilt. Starting about a month ago, the Treo users (myself included) started having data coverage issues. Areas of the office that were fine before were suddenly dead zones and phones would drop data [...]
Archive of posts filed under the customer service category.
Western Digital RMA snafu
So last night my RMA replacement for my failed WD Expander arrived. I opened the box and found … an internal 500gb SATA drive, just the bare drive. So I called up Western Digital and spoke with a support rep. I explained that I had opened an RMA for my external MyDVR Expander and received [...]
Summer alarm sales "scam"
Not technically a scam, but still something that I consider to be shady business practice … This evening I had a young college-age kid knock on my door wearing an Apex Security polo with an official-looking badge on a lanyard around his neck. He had seen the ADT sign in my front yard and basically [...]
