Six months ago I got my daughter a refurbished 2nd generation Amazon Kindle from woot! and she has been inseparable from it. Thus, it was a distressing day for her this past Thanksgiving weekend when she turned it on and found just a series of black lines on the screen. None of the reset methods [...]
Archive of posts filed under the customer service category.
Amazon dumps Stanza, so I do too
One of the first apps I put on my iPhone 3GS was Stanza, to replace iSilo from my Treo for reading e-books. At that time, Amazon had just acquired Lexcycle and I remember wondering they would end up combining the Kindle and Stanza apps. Well, now we know the answer: nope. A recent update to [...]
Universal’s Rip Ride Rockit rip-off
This past weekend I rode the Hollywood Rip Ride Rockit roller coaster for the first time at Universal Studios Orlando and really enjoyed it. I didn’t know anything about it before riding, so that first experience was really cool. You get to pick your own music from a selection of about 30 tracks and then [...]
Epcot International Food & Wine Festival
My wife and I were at Disney World for our honeymoon when Epcot held the first International Food & Wine Festival back in 1996. And yet, with all the times we’ve been to Disney World since then (which also was my first time ever), we’ve never been there again during the festival … until this [...]
Sears warranty repair rant
Back on Wednesday, April 21, our four year-old front-loading Sears Kenmore Elite HE4t washer broke. It was in the final spin cycle and somehow got unbalanced which caused the inner tub to spin erratically. It made a loud grinding/squealing noise and then stopped with an F06 diagnostic code. I called Sears customer support and was [...]
Unfortunate warranty timing
My wife’s 2007 Toyota Camry Hybrid starting having problems with the radio and CD changer this week. It was doing strange things like trying to switch discs when you were changing the radio station, or randomly ejecting CDs. It occurred to me this morning, out of the blue, that this would probably be covered under [...]
Blogger’s site feeds are not working
A few days ago someone pointed out to me that the RSS feed of my blog was empty, throwing an error: XML Parsing Error: no element found Location: http://www.windracer.net/blog/atom.xml Line Number 1, Column 1: I checked the atom.xml file on my server (I host this blog myself, not on Google’s servers) and found that it [...]
GPS map “update”
So I broke down last night and purchased the latest map update for my Garmin StreetPilot c340. After downloading the 2gb file and running into a few setup issues, I finally got it installed on the GPS. This morning, I fired the unit up on my way to work, as I am wont to do [...]
Stop stealing my credit card!
This past Saturday afternoon I received an automated call from my credit card company saying that there were some suspicious charges that they wanted me to verify. The computerized voice dutifully read off the past three transactions and asked to confirm that I recognized all of them. Unfortunately, there was one I didn’t: a $1 [...]
Is AT&T quietly downgrading its EDGE network?
I manage a lot of AT&T mobile phones at work, mainly Treos (plus a few Centros) and Windows Mobile devices like the Tilt. Starting about a month ago, the Treo users (myself included) started having data coverage issues. Areas of the office that were fine before were suddenly dead zones and phones would drop data [...]
