I stumbled across another neat feature in Windows 7: the Problem Steps Recorder (PSR).
Run psr.exe from the command-line and you’ll see a utility window you can use to record your session:
Click “Start Record” and then replicate the problem. Click “Stop Record” when you’re done and the tool will prompt you to save a zip file that has an HTML document in it containing screen shots and descriptions of the steps taken. Also cool is that the tool automatically highlights important areas of the screen:
This is obviously targeted toward help desks and IT support professionals (without remote access to the machine) who need to solve problems like “I just clicked the thingy and shows it some error message and disappears!”, but I could see myself using this as a quick and easy way to generate user documentation (like how-tos) as well.
Tech Republic has a good, detailed article on the PSR. Check it out.
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